Top 3 CX customer experience trends businesses need to grasp
Theo khảo sát từ Gartner, khoảng 81% các doanh nghiệp đang gia tăng tỷ lệ cạnh tranh của họ bằng […]
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Essential Customer Service Trend Statistics for 2024
According to statistics, 42% consumers will pay more for a better customer service experience.
Solutions to “tighten” content censorship for creative platforms
Content moderation in the age of information explosion is very important, especially for
Effective customer care during Tet with automatic switchboard
New Year is an opportunity for businesses to show their care and connect with customers. Instead
The truth about Mystery Shopping service for retail industry you may not know
In today's fiercely competitive retail world, mystery shopping is becoming more and more popular.
6 xu hướng trải nghiệm khách hàng năm 2025: Thách thức và cơ hội
In fact, 97% consumers agree that their interactions with customer service
5 Contact Center Facts You Need to Know to Satisfy Customers
Contact Center plays an important role in bridging the gap between businesses and customers.
Leveraging BPO to Increase Logistics Industry Revenue
An excellent logistics service is one that always ensures that goods are delivered on time and
Breakthrough in data analysis capabilities thanks to AI
Data analysis is one of the important steps and trends in production activities.
Identify & deal with 6 difficult customer groups
Up to now, business has always been considered a field of "serving a hundred families". Enterprises always have to
