Omotenashi – the pinnacle of Japanese customer service
Xuất phát từ Nhật Bản, Omotenashi ngày trở nên phổ biến, được nhiều doanh nghiệp trên thế giới và Việt […]
Knowledge
Omnichannel marketing and successful case studies
Omnichannel Marketing is a marketing strategy that uses a variety of channels. These channels continue to
Gain competitive advantage through customer care
If businesses only focus on finding new customers and neglect old customers, they will
Suggested strategies to "gain market share" for retail pharmacy chains
Dynamic pharmaceutical market In the "race" to expand the number of stores of pharmaceutical retail chains
Knowledge
NPS benchmark statistics by industry
“Customers are God's gift”, and their satisfaction is the measure of evaluation.
Đo lường CX: Phân biệt NPS, CSAT, CES và cách chọn đúng chỉ số
Doanh nghiệp đang triển khai khảo sát khách hàng mỗi tháng, nhưng không biết số liệu đó thực sự nói
Guide to evaluating banking service quality from A to Z
Customer satisfaction is a vital factor and a goal that banks currently strive for.
5 Strategies to Improve Customer Experience in Omnichannel Contact Center
A business cannot survive without customers. A Bloomberg Businessweek survey found that:
Sales team quality measurement index that businesses should know
KPI (Key Performance Indicator) is an index that measures and evaluates the performance of a department.
8 Ways to Boost Agent Performance in Contact Center
The root of a “strong” Contact Center comes from a “strong” Agent team. In the age of technology development,
