Bellsystem24 Việt Nam đạt chứng nhận ISO/IEC 27001:2022 về an toàn thông tin
Đầu tháng 9 vừa qua, Bellsystem24 Việt Nam đã chính thức được QUACERT cấp chứng nhận ISO/IEC 27001:2022 – phiên […]
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Cross-selling banking products effectively in the digital age (Part 2)
In Part 1, you understood the need to change your cross-selling approach.
SALES CRM SOLUTIONS FOR B2B, B2C AND B2B2C BUSINESSES
Sales CRM is the key to supporting increased sales through enhanced customer experience
Get the most out of large-scale outbound contact center campaigns
What is an outbound contact center campaign? Simply put, outbound contact center campaigns are campaigns
Practical application and illustration of Autocall in business automation
Autocall or automatic calling system allows businesses to call out to a large number of customers at the same time.
Technology, Operate
Omnichannel Contact Center combined with CRM tailored for the Logistics industry
Booming during the pandemic and having the potential to grow strongly in the next 10 years, these companies
Operate
3 effective ways to apply Contact Center for beauty salons & Spas
Taking care of yourself to look better and feel happier is becoming more and more common.
AHT – CÁCH GIẢM THỜI GIAN XỬ LÝ CUỘC GỌI AGENT (AVERAGE HANDLING TIME)
AHT là gì? Average handling time (AHT): thời gian xử lý cuộc gọi trung bình, là một chỉ số đo
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HOW TO CALCULATE FCR, NOTES WHEN CALCULATING AND METHODS TO IMPROVE
What is first contact resolution? First contact resolution (FCR): Is an index showing how quickly a customer's problem is resolved.
SUMMARY OF COMMON STANDARD CALL CENTER INDEXES AND HOW TO IMPROVE THEM
Standard metrics that a Call center can refer to and use as a yardstick
