CUSTOMIZED PROFESSIONAL SOLUTIONS
We provide comprehensive Contact Center services from consulting, planning, operating, and developing related IT systems.
Help businesses remove obstacles in standardization, increase call center quality, thereby optimizing resources and costs.
SOLUTION
Provide comprehensive solutions throughout the pre-, during- and post-sales process. Create an experience that exceeds expectations for end customers.
- Multi-channel customer care
- Reception, technical guidance
- Receive and process orders
- Accepting reservations
- Telesales, telemarketing
- Reminder of fees and debts
- Set up an appointment by phone
- Solutions on demand
WHY SHOULD YOU CHOOSE TO OUTSOURCE CONTACT CENTER AT BSV?
Tailored solutions
Consulting and implementing switchboards according to the specific needs of the business
Fast Deployment
Have a team of professional, carefully selected and well-trained operators
Flexible
Increase or decrease the number of employees from time to time
Cost savings
Office costs, facilities, systems, recruitment and training costs
Committed to efficiency
Each project will have specific SOP, KPI, SLAs (Customer Service), Productivity (Sales) commitment set up.
One-stop partner
In addition to Contact Center, BSV also has other strong services to provide when partners request.
The difference
- # Cost Optimization
- # Tailored
- # Automation
- # System customization
- # Continuous Improvement
- # Fast Adaptation
- # Omni-channel
- # 24/7 Operation
- # Multilingual
CASE STUDY
Every voice from partners to end users, striving to bring happiness to everyone.
PARTNER
CONTACT CENTER SOLUTIONS FOR ALL FIELDS
- Finance, Banking
- Insurance
- E-commerce & retail
- Food & Beverage
- Logistics
- Travel
- Beauty, spa
- Aviation
- Healthcare
- Pharmaceuticals
- Real Estate
- Telecommunications
- Broadcasting & Media
- Automotive
- Public Sector Projects
TURN THE CALL CENTER INTO A PLACE TO ENHANCE COMPETITIVE ADVANTAGE FOR BUSINESSES
Get advice from us
Cost-effective contact center solutions.
Expanding your market reach
- Multichannel, Multilingual Customer Support
- Technical Assistance
- Order Processing & Fulfillment
- Reservation & Booking Services
- Lead generation
- Payment Reminder Services
- Appointment setting
- Customer Feedback Collection
- Tailored Solutions
Understanding
and responding to every voice
Bellsystem24 Vietnam deeply understands customer characteristics and the challenges businesses face. We design operational solutions that align with real-world needs, optimizing costs and saving resources through professional contact center services.
⊕ Boost revenue by retaining existing customers and attracting new ones
⊕ Enhance customer loyalty and maximize lifetime value
⊕ Unlock cross-selling, upselling opportunities, and build valuable partnerships
