OPTIMAL COST, OUTSTANDING EFFICIENCY
Service quality is proven with over 100 successful projects for many businesses in many fields.
Helps streamline many processes related to Sales and Marketing, thereby increasing revenue and sustainable development.
SOLUTION
Build a team of professional, experienced and well-trained sales agents. Conduct Telemarketing and Telesale to target customers.
Data mining
Find potential customers. Generate demand for your product.
Data Cleansing
Evaluate and filter potential customers according to specific criteria
Hot call
Make product consulting calls, support customers, close sales
Happy call
Take care of and visit customers on special occasions to increase their loyalty.
Reactivation
Re-care to turn old and reference customers into real customers
Other solutions
Sales solutions via call center channels are customized according to business requirements.
WHY SHOULD YOU CHOOSE TO OUTSOURCE TELESALE AT BSV?
Tailored solutions
Consulting and implementing switchboards according to sales goals and business customer characteristics
Fast Deployment
Immediately have a professional telesales team, carefully recruited and trained
Flexible
Increase or decrease the number of employees from time to time
Cost savings
Office costs, facilities, systems, recruitment and training costs
Committed to efficiency
Each project will have specific SOP, KPI, Productivity commitment, CPL (Cost per sale) set up.
One-stop partner
In addition to Telesale, BSV also has strong services to provide when partners request.
The difference
- # Cost Optimization
- # Tailored
- # Effective commitment
- # Quick Deployment
- # Continuous Improvement
- # Fast Adaptation
CASE STUDY
Contributing to the success of more than 100 businesses. We always research and improve to find the most optimal sales method for each customer group, providing a convenient shopping experience. Thereby increasing revenue and brand image.
PARTNER
SALES SOLUTIONS FOR ALL FIELDS
- Finance, Banking
- Insurance
- E-commerce & retail
- F&B
- Logistics
- Tourism
- Beauty, spa
- Air
- Medical
- Pharmaceuticals
- Real estate
- Telecommunications
- Television
- Automobile
- Public project
INCREASE SALES EFFICIENCY AND REVENUE
EXCELLENCE FROM THE CALL CENTER CHANNEL
Get advice from us
Telesale & Telemarketing Services via Contact Center
- Optimal cost, outstanding efficiency
- Create good brand awareness right in the marketing and sales process
- Streamline many processes related to marketing and sales in the business
Is your business facing the following problems?
- No Telesale team yet, or if there is one, it is not operating effectively.
- Want to hire Telesale to reduce workload for inhouse team
- Need flexible solutions to increase or decrease over time
- No brand coverage in the market
- No lead file
- Need breakthrough revenue growth
Solution
Build a specialized, experienced and well-trained Telesales team. Conduct Telemarketing and Telesales to target customers.
Data mining
Find potential customers. Generate demand for your product.
Data Cleansing
Evaluate and filter potential customer lists according to specific criteria
Hot call
Make sales calls, provide detailed product advice, and support customers during the purchasing process.
Happy call
Customer care calls, inquiries on events and special occasions
Reactivation
Re-care to turn old and reference customers into real customers
Other solutions
Sales solutions via call center channels are customized according to business requirements.
Our Goals
- Optimize costs and save resources for partners through professional telesale services
- Contribute to revenue growth and ROI for partners
- Provide a convenient, professional shopping experience for customers
- Increase repeat purchases and customer referrals
Why should you choose to outsource Telesale at BSV?
- Tailor-made solutions: Consulting and implementing switchboards according to business needs and customer characteristics
- Immediately have a professional, well-trained telesales team, ranging in size from 1 to thousands of employees.
- Flexible: Increase or decrease the number of employees at any time
- No cost to set up a switchboard: Office costs, facilities, systems, recruitment and training costs
- Without wasting operational resources, partners can focus 100% on core business activities
- Commitment to efficiency: Each project will have specific SOP, KPI, Productivity commitment, CPL (Cost per sale) set up.
- One-stop partner: In addition to Telesale, BSV also has strong services to provide when partners request.
- Flexible pricing: Fixed cost, Variable cost
The difference
- Cost optimization
- Tailored
- Automation
- System customization
- Committed to efficiency
- Continuous improvement
- Quick adaptation
Easy deployment, professional process
- Consulting needs, proposing solutions
- Quote
- Operational planning, goal setting
- Security standards
- Build operating procedures
- Recruitment
- Knowledge and professional training
- Set up IT systems
- Ensure continuous, efficient operation
- Team Development
- Quality Management
- Reporting, continuous improvement
We provide sales solutions for various fields.
Using leading Contact center technology
Omni-channel
Customer Journey
RPA Applications
Realtime report
Customer Management
Automatic call out
Call by campaign
Auto Dialer
Omni-channel
Help businesses interact with customers across all brand touchpoints, including: Voice channels, Email, Livechat, Social networks, SMS, Mobile apps, etc.
Customer Journey
Track customer journeys based on their history of interactions with businesses across multiple channels (Can be integrated with other software for tracking). Customer journeys are displayed in detail and specifically on one screen. Helps businesses easily analyze customer insights, thereby providing more effective and personalized sales messages.
RPA Applications
Apply RPA to automate repetitive processes. For example: Authenticate customers, update customer information in the system, create tickets when customers interact on channels, then the system will automatically classify and assign to specialized staff for processing.
Realtime report
A variety of customizable in-depth reports to manage the call center more effectively. Some typical reports include: Employee performance reports, overall performance, interaction journey reports, traffic density by time frame, etc.
Customer Management
Manage customers more scientifically, help classify customers according to criteria, manage personal information, purchase information, interaction history and ticket status by customer.
Automatic call out
The Auto Call feature allows hundreds of calls to be made with available content at the same time. Helps optimize outgoing call costs while still ensuring efficiency and great reach.
Call by campaign
Create campaigns according to customer files, assign corresponding staff in charge
Auto Dialer
Auto-dial to call the next customer as soon as the conversation with the current customer ends.
Our partners
Bell24 Vietnam is proud of its 16+ years of experience in building and deploying switchboard systems for hundreds of domestic and foreign businesses.
Case study
Breakthrough in Telesales & Directsales in Banking Industry
Search for customers, consult, sell credit cards via Call Center. The project has become the most effective sales channel of the partner in October 2019.
Building the leading insurance Telesales system in Vietnam
Design a switchboard with an automatic call feature to help achieve higher call efficiency, connect API to integrate CRM with other sales software
Featured News
Cloud call center – Work and manage agents remotely (work from home)
IMPLEMENTATION AND BENEFITS OF RPA IN CALL CENTER
Effective Insurance Telesale Script Template
