Contact Center – The Key to Building Customer Experience for Banks
Công nghệ số bùng nổ nhưng không thể thay thế hoàn toàn vai trò của con người trong dịch vụ […]
Manage customer journey with customer journey map
You wonder why customers spend so much time on “clicking” to choose a product?
SALES CRM SOLUTIONS FOR B2B, B2C AND B2B2C BUSINESSES
Sales CRM is the key to supporting increased sales through enhanced customer experience
CX, EX, Loyalty
Cross-selling banking products effectively in the digital age (Part 1)
Retail customers continue to grow strongly in number but not at the same time.
Get the most out of large-scale outbound contact center campaigns
What is an outbound contact center campaign? Simply put, outbound contact center campaigns are campaigns
Practical application and illustration of Autocall in business automation
Autocall or automatic calling system allows businesses to call out to a large number of customers at the same time.
[FACTS] Changing consumer behavior in Vietnam after Covid
The pandemic has impacted incomes. Consumers are forced to re-evaluate their habits.
Comprehensive training to ensure high quality operations
Besides technology, people are still the key factor determining quality.
Self-Service IVR in Finance – Banking
Banking and finance have undergone fundamental changes during and after the pandemic. More and more banks are
KNOWLEDGE ABOUT NPS, HOW TO MEASURE AND EVALUATE
NPS được xem là “chìa khóa” giúp doanh nghiệp xác định thực trạng và lên kế hoạch cải thiện mức
