Bellsystem24 Vietnam participates in Vietnam International Innovation Exhibition 2021
TRIỂN LÃM QUỐC TẾ ĐỔI MỚI SÁNG TẠO VIỆT NAM 2021 (VIIE) do Bộ Kế hoạch và Đầu tư tổ […]
BPO Industry News
Technology
What is a VoIP PBX? Advantages & Disadvantages and How to Install
The concept of a VoIP call center Voice over Internet Protocol (VoIP), also known as IP telephony, is a technology that provides
CX, EX, Loyalty
Customer Loyalty Solution – Customer Service helps maintain loyalty effectively
Nhiều doanh nghiệp đang làm tất cả để có thêm khách hàng – Nhưng việc nuôi dưỡng lòng trung thành
CX, EX, Loyalty
8 steps to PERFECT CUSTOMER COMPLAINT MANAGEMENT
Đã làm kinh doanh, ắt sẽ có lúc khách hàng than phiền. Nhất là khi làm nghề dịch vụ. Mặc
Operate
The importance of AQM – Advance Quality Management in call center operations
AQM plays a crucial role in maintaining and managing Call Center quality, helping businesses create
Technology
RPA IN CALL CENTERS – BUSINESS CASES AND BENEFITS
Essentially, RPA (Robotic Process Automation) or "Process Automation" means automating processes using robots, not
Technology
IMPLEMENTATION AND BENEFITS OF RPA IN CALL CENTER
Đây là phần 2 của chủ đề [RPA trong Call center], Bạn có thể tìm đọc lại phần 1 TẠI ĐÂY, phần 1
Technology
RPA in Call Centers – Business Applications and Benefits
Essentially, RPA (Robotic Process Automation) or "Process Automation" means automating processes using robots, not
Technology
Voicebot in Call Center
Voicebot, also known as Voice Robot: An artificial intelligence technology capable of reading
Operate
Easily manage your customer service hotline remotely with the Remote Agent solution
Remote Agent or remote call center operator is a call center agent who will perform customer care tasks.
