THE DIFFERENCE BETWEEN IN-HOUSE AND OUTSOURCE. WHICH FORM TO CHOOSE?
These are two terms experts use to refer to methods of implementing business activities [...]
Knowledge
Knowledge
BELLSYSTEM24 HOASAO ACCOMPANIES THE VOBF 2020 PROGRAM
VOBF is an annual program organized by the Vietnam E-Commerce Association with the goal of providing
BPO Industry News
WHY OUTSOURCING HUMAN RESOURCES IN BUSINESS PROCESSES
For every business, the human resources challenge is always a headache for many business owners.
Technology
OPTIMIZE YOUR CALL CENTER WITH THE POWER OF SPEECH-TO-TEXT
What is speech-to-text? Speech-to-text is a computer program that can identify words and phrases in
Technology
CUSTOMER CARE: WHY ROBOTS CAN'T COMPLETELY REPLACE HUMANS
It has been more than 72 years since the first "electronic automatic robot" was created by William Grey.
Knowledge
WHAT IS DIRECT SALE? THE IMPORTANCE OF DIRECT SALE STAFF IN THE TELESALES DEPARTMENT
Direct sales is a very popular job in today's labor market, and it is a good choice.
CX, EX, Loyalty
PROFESSIONAL TRAINING SERVICES, CUSTOMER CARE SKILLS
Training Course Objectives. Knowledge: Provide an overview of Customer Service and its channels.
Technology
SMART TELESALES MANAGEMENT SOFTWARE – OUTBOUND CALL CENTER
Telehub is a software system exclusively designed by Bellsystem24-Vietnam, helping you create campaigns.
Operate
WHAT IS A GOOD TURNOVER RATE? HOW TO CALCULATE & IMPROVE IT
What is turnover rate? Turnover rate: The rate of employee resignations within a specific period (month/quarter/year).
Knowledge
HOW TO PERSUADE DEMANDING CUSTOMERS WITH THE ART OF "WINNING PEOPLE OVER"
In the course of business operations, encountering customer complaints is inevitable.
