KANDO – Customer service motto with empathy. Winning customers with dedication
What is KANDO in Customer Care Kando is a Japanese word that describes the feeling of satisfaction […]
Knowledge
Forecasting Contact Center trends in the next 10 years
The Contact Center trend is booming, with a market size reaching a total value of $339.4 billion
Merchant Development Solution for E-wallet Businesses in Vietnam
E-wallet and other online payment methods are gradually replacing the habit of using money.
Contact Center Operations Automation in the Financial Industry
Background The Finance and Banking Industry is experiencing intense pressure to cut costs.
Contact Center Market Highlights – Update 2024
Amidst many fluctuations, Contact Center is still a key channel that brings significant revenue to businesses.
Cross-selling banking products effectively in the digital age (Part 2)
In Part 1, you understood the need to change your cross-selling approach.
Working at Bellsystem24 Vietnam – experience a humane environment
Healthy working environment Operating in the field of outsourcing switchboards is quite unique, Bellsystem24 Vietnam
Freelancer trends among young people: My life – My choice
According to statistics from one of the largest freelancer websites in Vietnam, there are currently more than 500,000 freelancers working.
Breakthrough at the end of the year with multi-channel switchboard solution
2020 - 2021 prolonged social distancing due to the pandemic has become a crisis for many
Contact Center – The Key to Building Customer Experience for Banks
Digital technology is booming but cannot completely replace the role of humans in service.
