CALL CENTER SERVICE
CUSTOMER CARE

COMPREHENSIVE CUSTOMER EXPERIENCE SOLUTIONS IN THE DIGITAL AGE FROM INDUSTRY-LEADING EXPERTS

CREATE CUSTOMER EXPERIENCES THAT EXCEED EXPECTATIONS

With 18 years of experience in operating call centers and developing customer management systems for many major brands, BSV always focuses on understanding customer characteristics and the problems that businesses are facing, thereby building customer care solutions that closely follow practical needs.

SOLUTION

Customer care through inbound and outbound channels on a unified multi-channel platform

Receive requests for consultation and answer product and service information for customers

Instructions for purchasing, receiving orders, receiving reservations

Receive and process warranty, repair and return information

Proactively call out to customer care when problems arise

Welcome call, Happy call on special occasions

Periodic customer care helps increase loyalty

WHY SHOULD YOU CHOOSE TO OUTSOURCE CUSTOMER SERVICE AT BSV?

Tailored solutions

Consulting and implementing customer service call center according to business needs and customer characteristics

Fast Deployment

Immediately have a team of professional, carefully selected and well-trained customer service staff

Flexible

Increase or decrease the number of employees from time to time

Cost savings

Office costs, facilities, systems, recruitment and training costs

Committed to efficiency

Each project will have specific SOP, KPI, SLAs (Customer Service), Productivity (Sales) commitment set up.

One-stop partner

In addition to customer service, BSV also has strong services to provide when partners request.

The difference

CASE STUDY

With the slogan “Understand and respond to every word”, BSV contributes to the success of more than 100 businesses and brings great experiences to end customers.