HOW TO CALCULATE FCR, NOTES WHEN CALCULATING AND METHODS TO IMPROVE
First contact resolution là gì? First contact resolution (FCR): Là chỉ số thể hiện vấn đề khách hàng được giải […]
Operate
Knowledge
FIND NEW CUSTOMERS FROM YOUR EXISTING CUSTOMER GROUP
Don't try to focus too much on finding new customers, focus instead on
Knowledge
SMART WAY TO HANDLING CUSTOMER REJECTION TO INCREASE THE LIKELIHOOD OF CLOSING A SALE
In many sales situations, we often encounter customer rejection, even though
Knowledge
HOW TO BUILD RELATIONSHIPS WITH CUSTOMERS AND PEOPLE AROUND YOU
Build good relationships with employees – You will find it easier to manage
SUMMARY OF COMMON STANDARD CALL CENTER INDEXES AND HOW TO IMPROVE THEM
Standard metrics that a Call center can refer to and use as a yardstick
Technology
SUMMARY OF KNOWLEDGE ABOUT MACHINE LEARNING AND APPLICATIONS IN INDUSTRY 4.0
Trend 4.0 (The 4th Industrial Revolution) is taking place strongly, along with it
Technology
WHAT IS WIFI CRM? APPLICATIONS AND POTENTIAL IN THE BIG DATA ERA
What is Wifi CRM? Wifi is the most popular Internet connection technology today, but did you know,
Technology
SMART IVR SERVICES WITH VOICE INTERACTION
Greet customers and receive input information automatically using IVR provided by Bellsystem24-Vietnam, route calls
Hoạt động nội bộ
Tưng bừng khai trương văn phòng mới của khối Offshore tiếng Nhật
Vào chiều ngày 20/5/2020, Công ty Cổ phần Bellsystem24-Hoasao vui mừng khai trương văn phòng làm việc mới cho khối
Operate
METHODS OF BUSINESS PROCESS ANALYSIS AND EVALUATION
We cannot make changes if we do not know something about it.
