Digital Transformation in Contact Center: What You Should Know
Chuyển đổi kỹ thuật số – Digital transformation: Là quy trình sử dụng các công nghệ kỹ thuật số để tạo […]
Technology
Operate
3 effective ways to apply Contact Center for beauty salons & Spas
Taking care of yourself to look better and feel happier is becoming more and more common.
Uncategorized, Knowledge
At Bellsystem24-Vietnam, success is nurtured from small things.
Over 11 years of experience in customer care and telesales via switchboard, technical guidance
Technology
IMPROVE CALL CENTER PERFORMANCE WITH SPEECH ANALYSIS
The process of analyzing and evaluating the performance of the switchboard costs the business a lot of time.
Technology
Video Call Center – A weapon to help increase customer interaction
Comprehensive customer engagement is one way to enhance customer experience, thereby
BPO Industry News
Everything you need to know about LMS for businesses
More and more businesses focus on training their staff to improve their working capacity and build a
Microlearning, macrolearning and what businesses need to know
What are Microlearning and Macrolearning? In essence, Microlearning is an E-learning solution that takes the form of training
CUSTOMER SATISFACTION SURVEY TEMPLATE ON SERVICE QUALITY – UPDATE 2025
Consumers tend to talk about negative experiences more than positive ones.
AHT – HOW TO REDUCE AGENT CALL HANDLING TIME (AVERAGE HANDLING TIME)
AHT là gì? Average handling time (AHT): thời gian xử lý cuộc gọi trung bình, là một chỉ số đo
Operate
HOW TO CALCULATE FCR, NOTES WHEN CALCULATING AND METHODS TO IMPROVE
What is first contact resolution? First contact resolution (FCR): Is an index showing how quickly a customer's problem is resolved.
