Everything you need to know about LMS for businesses
Ngày càng nhiều doanh nghiệp tập trung vào đào tạo nhân sự để nâng cao năng lực làm việc, xây […]
BPO Industry News
Microlearning, macrolearning and what businesses need to know
What are Microlearning and Macrolearning? In essence, Microlearning is an E-learning solution that takes the form of training
CUSTOMER SATISFACTION SURVEY TEMPLATE ON SERVICE QUALITY – UPDATE 2025
Consumers tend to talk about negative experiences more than positive ones.
AHT – HOW TO REDUCE AGENT CALL HANDLING TIME (AVERAGE HANDLING TIME)
AHT là gì? Average handling time (AHT): thời gian xử lý cuộc gọi trung bình, là một chỉ số đo
Knowledge
FIND NEW CUSTOMERS FROM YOUR EXISTING CUSTOMER GROUP
Don't try to focus too much on finding new customers, focus instead on
Knowledge
SMART WAY TO HANDLING CUSTOMER REJECTION TO INCREASE THE LIKELIHOOD OF CLOSING A SALE
In many sales situations, we often encounter customer rejection, even though
Knowledge
HOW TO BUILD RELATIONSHIPS WITH CUSTOMERS AND PEOPLE AROUND YOU
Build good relationships with employees – You will find it easier to manage
SUMMARY OF COMMON STANDARD CALL CENTER INDEXES AND HOW TO IMPROVE THEM
Standard metrics that a Call center can refer to and use as a yardstick
Technology
SUMMARY OF KNOWLEDGE ABOUT MACHINE LEARNING AND APPLICATIONS IN INDUSTRY 4.0
Trend 4.0 (The 4th Industrial Revolution) is taking place strongly, along with it
Technology
SMART IVR SERVICES WITH VOICE INTERACTION
Greet customers and receive input information automatically using IVR provided by Bellsystem24-Vietnam, route calls
